I've submitted a complaint to the FTC and BBB I suggest you do too

I was unfortunately forced into the Google merge; went to renew a domain I have.

1. Even though I selected 1 year subscription, they subscribed me for 2 years AND also overcharged me for the subscription.
2. I tried to contact customer service and for me to move forward with them to even speak with me they are requesting my personal information to some minimum wage Indian. 
3. Whenever I try and connect to chat it's giving me an "error", this is how they handle customer service, they just don't deal with it or make you jump through enough hoops. 


I highly suggest you stop using this service as it's a joke of a company. 

I suggest you read this from Google's 9to5 news site. Google was considering shutting down its domain service but decided to sell it to Squarespace. That is certainly better than abandoning 10 million domains don't you think? From their 9to5 news page:

Quote

This makes sense in the context of Google trying to be more efficient with resources and is at least better than shutting down the service without a guided migration path.

https://9to5google.com/2023/06/15/google-domains-squarespace/

https://www.theverge.com/2023/6/16/23763340/google-domains-sunset-sell-squarespace

Other than some commentary from the author, I can't see anything actually from google implying they were going to just abandon the domains, equally if they did ICANN do have procedures in place for dealing with that situation, my DNS records would of stayed in-tack and I would of been able to transfer them to another provider, and had zero downtime.

Instead, square space changed my DNS records, wouldn't accept payment, took sites offline, and are now holding the domains hostage instead of allowing them to transfer out.

So which is better, been forced to initiate a transfer, or getting your site taken offline and held hostage?

Google response time on support in trying to help me break free of squarespace was sub 5 minutes (and in that time they had my workspace subscription transferred back to Google and paid for!), squarespace time since last response it currently at 63 hours, or 88 hours since I first told them a site was down.

The squarespace status page also says that "squarespace help" is fully operational, when it's not, Livechat is dead (Like no one is ever available, and the queue status button is broken), the queue status doesn't login, and if your a google domains customer, you can't even login (although support say I "shouldn't worry" about not been able to login for support. 

So well done for trying to polish the turd that is squarespace by making Google sound like the lessor evil, but I suspect you have always been a squarespace customer and don't realise the hell that google domains customers are going through.