Form Submissions Not Showing Up

Hi SqSp Friends,

I'm having issues with my client's site. Not sure if this is the right forum for this question, but hopefully.

My client has a one-page website. I created it in June. It has about 5 forms, all the same, but named differently.

Here is the site: https://www.orlandokneepain.com/

The backend shows 39 form submissions, but there is only ONE person in the form contacts. 

They had been getting the emails, but say they haven't received anything since Sunday - but 4 forms have been filled out since Sunday - and the email is the same. I'm so confused.

They are running Google Ads and wanted a list of the form submissions  - and they are not there.

Any ideas? I'm stumped! 

Thanks,
Tena

I've added a Google Sheet, so they can go there, too - and I just filled out one of the forms and it shows up on the Google Sheet - but not in form submissions.

I'm just checking in here to bump this and see if anyone can hep me find my form submissions. Thanks!

On 8/29/2024 at 2:31 PM, tenamoore said:

The backend shows 39 form submissions, but there is only ONE person in the form contacts. 

The Form Block must have a required email address field. If it doesn't, the form submission won't be saved in your Contacts panel. 

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