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Squarespace URL appearing in searches, not the primary external domain

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I am a new account user and thought I had indexed the site correctly. However, I am noticing that Squarespace url information, and not the external URL itself are starting to appear in searches. How can I rectify this please?

Secondly, can anyone tell me why I can't login to Squarespace Customer Support to send them a message? I can't find a way to email customer support from within my account. I am finding this extremely frustrating. Squarespace is feeling very remote and hard to work with - I just want to ask a question and get some help from a human!

Thanks for any help you can give on both problems.

Screenshot 2024-08-22 at 11.38.09.png

Screenshot 2024-08-22 at 11.39.47.png

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Support link:

https://support.squarespace.com/hc/en-us/requests/new#choose-topic

If Google has indexed your Squarespace domain, that may well be because you had that as the primary domain before connecting your custom domain. This should resolve over time, but requesting indexing of your custom domain on Google Search Console should help. 

As a note, when I search for your website title, I get only the correct domain in my results.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
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Hi @mdwheeler You can change the built-in domain if desired, more info here: https://www.collaborada.com/blog/squarespace-built-in-domain

Note that currently, built-in domains are being more aggressively indexed than in the past. SQSP should noindex these URLs when a custom domain is used - Circle members can upvote this feature request: https://forum.squarespace.com/ideas/noindex-on-built-in-domains-r758/

 

Have SEO questions? Chances are we've written about it! Try a quick Google search to find our advice. For fast and personalized support, see our Zoom sessions.  Official Squarespace Experts since 2014 

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