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Domain Doesn't Work | None DNS Custom Records | Unable To Add Squerspace Defaults Presets | Google Email Stopped Working

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Hello Everyone, 

I have got a problem with my website and its domain. 

It's a 5th website that I have created on Squerspace (for myself and my clients) and I have never had a similar issue before. 
All my domains I purchase from GoDaddy and all emails I buy from google workspace directly. 

When it comes to the current website (carillon-caribou-p6sz.squarespace.com) that I am having a problem with - I already tried few good times connect the GoDaddy domain and even though the domain has been finally connected, then it still doesn't work. I already have contacted GoDaddy customer service, but because there are none DNS settings on squerspace then they asked me to contact Squerspace customer service as they are unable to help from their end. 

There are none DNS custom records (the page is empty) and when I try to add preset "Squerspace Defaults" then a message following message shows up: "Squarespace defaults couldn't be added - We were unable to add these records. Try again later. If this problem continues, contact Customer Support."

As soon as the domain has been lets say 'connected' the google email stopped working either and every email a customer tries to send to that email address - it fails. I saw that I could add another preset which is called "Google Workspace MX" but again I see the following message:  "Google Workspace MX couldn't be added - We were unable to add these records. Try again later. If this problem continues, contact Customer Support."


Sadly, on squerspace there is not such a thing as 'customer service' and whenever I try to have a Live Chat then I get a message that they are receiving a large volume of chat requests and that I suppose to send them email.

Do I did. I sent them an email describing my problem 5 days ago and I am still waiting for the reply... I am truly disappointed when it comes to the squerspace customer help... As it looks like there is no help and I keep paying my monthly subscription for a few months already for the website which doesn't work at all. However now, the matter is even more urgent as it was before because my husband's customers are unable to reach out to him through the email address provided on his business cards... 

I don't know what else I could do... 


 

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What is your custom domain from Godaddy? 

Godaddy's guide to connecting their domain to your Squarespace site. 

https://www.godaddy.com/resources/skills/connect-godaddy-domain-squarespace-website

Squarespace's guide to connect your Godaddy domain to your Squarespace site. 

https://support.squarespace.com/hc/en-us/articles/206541747-Connecting-a-GoDaddy-domain-to-your-Squarespace-site

Edited by derricksrandomviews
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  • Solution
Posted (edited)
4 hours ago, Angelika said:

I already tried few good times connect the GoDaddy domain and even though the domain has been finally connected, then it still doesn't work.

I checked the domain lk-decorating.co.uk as this is mentioned on the site you linked. If this isn't the correct domain, please post back with details.

However, if this is the domain you're having problems with, the issue is with the DNS records, as these aren't correct. To resolve this, log on to GoDaddy and delete the current 'A' and 'CNAME' records. You can then replace them with those listed in DNS records for connecting third-party domains.

When you've corrected these records, things should improve after a few hours. 

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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