RecordGrouch Posted August 9 Share Posted August 9 Hello, My site is also experiencing checkout issues with shipping. Multiple customers have selected "Local Pickup," which appears to be the only option when checking out. This has caused us to request shipping costs separately and this request is an inconvenience for my customers and does not engender good feelings about using my site. Is this a SS software issue? Link to comment
paul2009 Posted August 10 Share Posted August 10 11 hours ago, RecordGrouch said: Multiple customers have selected "Local Pickup," which appears to be the only option when checking out. This can happen if you have not added valid shipping profiles for specific products and/or the address the customer has provided. As a first step to troubleshooting this, I recommend adding the same products to the cart and then select the country/location that they choose for billing/shipping. If you can reproduce the issue, you may be able to determine the issue and fix it. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
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