How to save my new credit card info

i updated my credit card info under the payment tab but it is not being saved on squarespace. As a result I cant renew my subscription. Could someone please help me. How Can I renew my subscription. The help button does not help at all. I just want to add my new credit card info and then pay and reinstall my subscription because my ads are not running

@ryanx Are you getting an error message when you try saving the credit card? Or what is it doing exactly?  A screenshot or loom video will help.

Thank you for getting back Jessica. iT JUST SAYS "CANT SAVE CARD DETAILS"

hello

I got the same issue.

I'm stuck since 2 days.

I've been using this card every where and without issue since I received.

It's only on your platform that doesn't work.

What should we do?

I have been having this problem all day. I have tried different cards, with different addresses. Different computers, browsers, etc. Nothing has worked. The chat is unavailable, and the email support told me to call me bank, this has nothing to do with my bank or account. I have used this card before to upgrade sites. The card is working everywhere else. 

I have the same issue for days now.  my card expired i want to use a new card but it won't let me add the new card

Same issue here. Support hasn't been helpful so far, simply asking me to try new browser or card. I've tried everything. This must be a more widespread bug/account issue.