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SSL issue

By MurrayK, in Customize with code

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MurrayK Level 2

MurrayK

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Our site has somehow ended up with a mismatched SSL certificate belonging to another Squarespace user and therefore displays a security warning when anyone tries to access it.  This is therefore preventing anyone who is at all security conscious from seeing our website, and causing reputational damage to our business.  Despite raising several support tickets over the course of a week, I can't get any help from Squarespace.  Does anyone have any suggestions for fixing this?

Screenshot 2024-07-30 at 14.06.51.png

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paul2009 Level 18

paul2009

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Have you tried disabling and then re-enabling SSL in your website settings? 

Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Would you like your customers to be able to mark their favourite products in your Squarespace store?

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MurrayK Level 2

MurrayK

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Hi Paul - many thanks for this suggestion.  Do you mean switching the SSL Security Preference to "Insecure" (see screenshot) and then back again to "Secure"?  If not, where can I disable and re-enable SSL?Screenshot2024-08-07at09_01_24.thumb.png.22d49bdb78c19a2ea41b3bcf2c0bce3b.png

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paul2009 Level 18

paul2009

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6 hours ago, MurrayK said:

Do you mean switching the SSL Security Preference to "Insecure" (see screenshot) and then back again to "Secure"?

Yes.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Would you like your customers to be able to mark their favourite products in your Squarespace store?

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MurrayK Level 2

MurrayK

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This issue was finally resolved by Squarespace after 2 weeks of chasing them.  Their explanation was that "this was due to a specific location based server " which wasn't much comfort.  We were aware of at least one other Squarespace user who had the same issue of a mismatched SSL certificate.  

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