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Unable to add promotional popup

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Hi, I'm trying to add a pop-up to my website to engage customers. However, when I go to the "Marketing" tab on the side bar and then click on "add a promotional popup to your site", I keep getting redirected to the home page (the original screen with the sidebar). Is this what is supposed to happen?? I don't see any way to add a popup from this screen so I think there is an error. Any help would be appreciated!

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That doesn't sound correct, but the only thing I can suggest is to first try clearing your browser cache, and if that doesn't work, then speak to Squarespace Support as they should be able to help more than anyone on the forum:

https://support.squarespace.com/hc/en-us/requests/new#choose-topic

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
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