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Payouts Suddenly Stopped - No Support Response... Any Idea?

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Hey All!!

 

I have been selling on my site since March, no issues. Suddenly, 2 days ago, my payouts stopped appearing and the money has been stuck in processing. For 24 hours I said okay, maybe something is up... but now 2 days.... not sure what's going on. I've chatted, emailed, and no response. Squarespace gets a good amount of money from my transactions so I am not sure why they are forcing me to make hard decisions...

Has anyone else experienced this?

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  • 4 weeks later...

Hey! I am having a similar problem. I get a notice that my bank account isn't connected so I do that (successfully) and then I'm told to upload a bank statement. So I do that (successfully). Then I'm told the money is processing. Then I get the same note that the bank account isn't connected and the loop starts over again. I've reached out in the live chat and they "escalate" it, telling me I'll hear something via email, but I get the same automated response but no movement and no replies to any follow-up email from me.

I know it takes two weeks to approve the bank account on a new site, but I made my first sale July 3rd. It's been over a month and I haven't seen a dime. I have four accounts with Squarespace and am ready to burn them all.

Squarespace, are you ok?

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  • 3 weeks later...
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