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My business is completely down! No response from support in 4 days!

By sandequ, in Domains

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sandequ Level 1

sandequ

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My domain disappeared from my list and now I have two open tickets and the only response that I have received is "Sorry we are really busy" and "You forum post has been removed and turned in to a ticket". Below are the order of events, any help would be greatly appreciated.

I opened case #10357331 on Jul06 because, for some odd reason, I was listed as the domain manager AND the domain owner. So, when I removed myself as the domain manager, not the owner (it can't be removed), and the entire domain disappeared from my domains list.

I posted a question to this forum to see if anyone else has experienced this and my post was removed and another ticket (10358959) was opened. 

Does anyone know what is going on or how I can retrieve my domain?

Edited by sandequ
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JayneC_SQSP Level 5

JayneC_SQSP

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Hi @sandequ, thank you for posting here.

An account will only be listed as a domain manager or a domain owner, not both. In this case, it sounds like the account listed as the domain owner has the same name as the account you’re logged into, making it look like one account has two sets of permissions.

You can learn more about domain permissions here:

Managing domain permissions

If you need help locating the account associated with the domain, you can use the recovery link here: 

https://login.squarespace.com/recovery-form#/recovery/domain 

Otherwise, we can help recover access on our end. For anyone having trouble locating or accessing their account, fill out this form:



https://support.squarespace.com/hc/requests/new?ticket_form_id=360000136328

Using the form helps us keep accounts secure and speeds up the evaluation process. We’ll look over the information you provided and respond as soon as possible with any next steps.

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