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Domain Issue

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I have created a website for a client who already had a Google Domain. I added her domain and when I click on Domains in settings it shows as saying "connected" and Primary. However I have published her website as Live and the domain is showing as the built in Squarespace domain only. When I try and click on the primary domain it says I do not have authorised access. My question is, how do I get the connected domain to show?

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