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Website & Email Down After Transfer From Google Domains

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Answers to the questions as per the pinned post: 

1. Domain address/URL  


2. Where is the domain hosted?  Squarespace? A  merged Google domain? Go Daddy etc?

Merged Google domain. Domain was previously registered with Google domains and recently transferred to Squarespace after the acquisition. 

3. Where is your website hosted?  This is now an important question due to Squarespace's purchase of Google Domains. 

The website itself is on Kajabi. 

4. Is your Squarespace or third-party site active and published? 

It was, until a few days ago. The auto-recurring billing date came and went, and then billing began to fail with no way to update it. This appears to be when the issue began for our domain. 

Reaching out here because opening a support ticket seems to be futile and live chat has been suspended (indefinitely?). Haven't received a response in days, and the last response provided no information. Website and the associated email address have been completely inaccessible for a week now, which is obviously severely impacting business. Any help would be much appreciated. 

Edited by Ambroza
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