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Necessary Information to troubleshoot domain issues.

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Posted (edited)

To all who post here having problems with website publishing, domain connection, SSL certification  etc: 

We are here to help and we can do that sooner if you would please post the following:

1. Domain address/URL  

2. Where is the domain hosted?  Squarespace? A  merged Google domain? Go Daddy etc?

3. Where is your website hosted?  This is now an important question due to Squarespace's purchase of Google Domains. 

4. Is your Squarespace or third-party site active and published? 

We need this information to find out the answer to your issue. We may not always be able to provide the solution but we shall certainly try to find it. 

This guide is important for you to read, it contains the procedure to manage your merged Google domain now a Squarespace Domain:

Manage your merged Google Domain.

Derrick (forum mod)

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Edited by derricksrandomviews
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I've bought a domain (optigrowinvest.com) and set up an email address with it. The email address is the one used on the google account I'm using to sign into squarespace. The problem is, recently it has come to my attention that the domain is down, checking its status in squarespace it says that my domain has been suspended due to me not completing the email verification process, however, when requesting to resend the verification email I get nothing in my inbox, I suspect it's because the domain is down so the problem comes full circle and I'm basically locked out from verifying my email. I tried contacting support via email but something tells me that won't work either, how can I solve this?

Edited by RicardoNavarro
Added the domain
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Hi Derrick, 

I'm having some issues as well. I haven't touched the site in a while but want to get it up for our clients securely. It's giving me this error message: SSL certificates aren't currently available for the domains below. 

1.  cleanestbooknow.com 

2. Squarespace domain

3. Squarespace hosted, I belive  

4. It's active and published

Thanks in advance!

- CleaNest

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Posted (edited)
5 hours ago, CNPledge said:

Hi Derrick, 

I'm having some issues as well. I haven't touched the site in a while but want to get it up for our clients securely. It's giving me this error message: SSL certificates aren't currently available for the domains below. 

1.  cleanestbooknow.com 

2. Squarespace domain

3. Squarespace hosted, I belive  

4. It's active and published

Thanks in advance!

- CleaNest

You have an SSL common name error. The www part of your SSL certificate is in Squarespace's name not your website name. This may fix itself if it is a new site. If it is an older site, something has happened, and your DNS defaults may need to be reconnected. 

Edited by derricksrandomviews
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Hi Derrick,

I have a Squarespace built site and Squarespace purchased domain (bought 10/3/2024), and connected the two on October 3rd, but the site is still "Under Construction", although the site says it's active, and the DNS seems correct (pics below). 

amandacarlson.biz - domain

Can you help to get this up and running?

Thank you,

Amanda

Screen Shot 2024-10-05 at 2.37.28 PM.png

Screen Shot 2024-10-05 at 2.37.15 PM.png

Screen Shot 2024-10-05 at 2.36.13 PM.png

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Posted (edited)

With this problem, I usually start with two questions.

Can you see your domain in your account? Is your website hosted with Squarespace? If the answer to both those questions is yes you need to reload the Squarespace defaults. 

Go here: Squarespace Domains choose the domain, choose DNS on the left panel then delete the records on the right. Exit and go to website management, click the gear icon at the bottom of the page, then domains and email then domains on the right, and last choose "use a domain I own", and follow the prompts from there. 

Edited by derricksrandomviews
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image.thumb.png.02446e019fbbff8151338dedf2eda23e.png

 

2. Where is the domain hosted? Squarespace

3. Where is your website hosted?Squarespace

4. Is your Squarespace or third-party site active and published? YES

 

WE HAD THIS PROBLEM FOR MONTHS AGO WE TRIED TO CONTACT YOU BUT WE COULDN'T 
SO CAN YOU PROVIDE US WITH THE CONTACT NUMBER OR CUSTOMER SERVER TO SOLVE IT. 

 

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Domainname: kitchenmateafrica.com

Originally from Hetzner.de

Hosted on Hetzner Webhosting

Domain is active but website is not published.

 

Thanks in advance.

Edited by Chinatown4rmKMA
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Hi Derrick, 

I have the same problem "SSL certificates are unavailable" here my informations : 

1. Domain address/URL  

aivoicer.co

2. Where is the domain hosted?  Squarespace? A  merged Google domain? Go Daddy etc?

Squarespace

3. Where is your website hosted?  This is now an important question due to Squarespace's purchase of Google Domains. 

Webflow

4. Is your Squarespace or third-party site active and published? 

The site is active and published

 

Thank you for your help !

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Hi Derrick, 

I have purchased and transferred money (96 SGD) to Squarespace for a year of this domain, "kaika.design".

I have confirmed with my credit card company that the money was transferred.

However, Squarespace showed me that my domain registration was unsuccessful.

Squarespace shows me that I have 0 domain, even though I have just purchased one.

Why has this happened?

Do I get a refund?

Thank you for your help!

SQSP kaika.design Registration unsuccessful.png

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Domain connection and email issues since Squarespace took over what was previously a Google Domain. 

Expired 10/9/2024- attempted to renew via email link and got message 'no permissions'.  No way to renew through the dashboard/ domain tab when logging into Squarespace. Both my websit and business email have been down since 10/9. 

We are here to help and we can do that sooner if you would please post the following:

domain name: elizabethfullertherapy.com

1. Domain address/URL:  http://domains2.squarespace.com

registrar domain ID: 2646740312_DOMAIN_COM-VRSN

2. Where is the domain hosted?  Squarespace-  merged Google domain.

3. Where is your website hosted?  whois.squarespace.domains

4. Is your Squarespace or third-party site active and published?  It was orginally purchased and created through Google Domains and Wordpress

 

liz_a_fuller@hotmail.com is an active email feel free to reach me here if steps I can take or actions.

10 days now my clients can't get to me through email or website and I am a mental health provider so hoping for urgent resolution. Willing to hire professional to assist 

 

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Hi Derrick, having the same problem. My situation is that the account didn't have a valid payment method, we so the domain didn't not renewed when it was needed. We changed the PM and we renewed the domain. But, we see that the SSL is not working.

 

1. Domain address/URL: www.dentalgrouptijuana.com

2. Where is the domain hosted?  Squarespace? A  merged Google domain? Go Daddy etc? This was a google domain. image.thumb.png.294381e6cddcb107fdf21f591516d5da.png

3. Where is your website hosted?  This is now an important question due to Squarespace's purchase of Google Domains. image.thumb.png.092dd33ade6975bacdff0faa0e4100b6.png

4. Is your Squarespace or third-party site active and published? It was in Wordpress.

 

Please let me know if there's anything else you need from me. 

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I am getting an SSL unavailable error after waiting 72 hours since connecting the site to the domain. 

1. Domain address/URL https://www.roeselbehavior.com/

2. Where is the domain hosted?  Squarespace? A  merged Google domain? Go Daddy etc? A merged Google Domain

3. Where is your website hosted?  This is now an important question due to Squarespace's purchase of Google Domains. Squarespace

4. Is your Squarespace or third-party site active and published?  Yes

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Hello,

yesterday I wanted to renew the validity period of my domain mosfetelektronika.pl, but after making the payment, the domain disappeared and now there is nothing in the "DOMAINS" tab. 

Can you help me with this?

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Yours is a Key-Sytems domain that was sold to Google and then to you and like many other Key-Systems domains, it did not make it through the merger with Squarespace without a problem. You need to contact Squarespace customer support and it may help to contact Key-Systems customer support also, and speed the recovery process up. 

https://www.key-systems.net/kontakt/support/

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My website is www.valleyharvestgreens.com (not published yet) - I've tried all the built-in steps to troubleshoot this gmail/squarespace connection and it sends me in circles. I tried updating the MX/DNS data following the google workspace & squarespace steps. 

When I click 'get started' to connect google workspace, it sends me back around to the squarespace email/google workspace/ *get a domain or *go to domain list which takes me to the page that says my domain is there but yellow <<action required>>  then I get this page that says domain suspended . I've tried all the things I can see, and still no emails are coming through to my email (serge@valleyharvestgreens.com - hosted by google workspace, and linked to this squarespace domain - that I set up through google. 

I never did receive the verification email from squarespace - which should have happened immediately and now here I am. 

 

Can you help me figure out what I've missed or how to fix this? I've tried contacting squarespace support, but of course, they're likely trying to send email to this account also, and nothing is coming through. I've tried test emails from my other account and nada. HELP!?

Screenshot2024-11-03at11_10_42am.thumb.png.cfb695afbab1874dfa14311bae204735.pngScreenshot2024-11-03at11_10_54am.thumb.png.78560d7359fdbc3aa79c2769ec20ac1e.pngScreenshot2024-11-03at11_11_02am.thumb.png.198f87de61419db75349bb280b1383d0.pngScreenshot2024-11-03at11_11_12am.thumb.png.278140fca6731e5fd4b9dd9cf2a5c619.png

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