derricksrandomviews Posted July 6 Share Posted July 6 (edited) To all who post here having problems with website publishing, domain connection, SSL certification etc: We are here to help and we can do that sooner if you would please post the following: 1. Domain address/URL 2. Where is the domain hosted? Squarespace? A merged Google domain? Go Daddy etc? 3. Where is your website hosted? This is now an important question due to Squarespace's purchase of Google Domains. 4. Is your Squarespace or third-party site active and published? We need this information to find out the answer to your issue. We may not always be able to provide the solution but we shall certainly try to find it. This guide is important for you to read, it contains the procedure to manage your merged Google domain now a Squarespace Domain: Manage your merged Google Domain. Derrick (forum mod) . Edited July 25 by derricksrandomviews sayreambrosio, melody495 and Beyondspace 3 Link to comment
RicardoNavarro Posted September 24 Share Posted September 24 (edited) I've bought a domain (optigrowinvest.com) and set up an email address with it. The email address is the one used on the google account I'm using to sign into squarespace. The problem is, recently it has come to my attention that the domain is down, checking its status in squarespace it says that my domain has been suspended due to me not completing the email verification process, however, when requesting to resend the verification email I get nothing in my inbox, I suspect it's because the domain is down so the problem comes full circle and I'm basically locked out from verifying my email. I tried contacting support via email but something tells me that won't work either, how can I solve this? Edited September 24 by RicardoNavarro Added the domain Link to comment
SuzanneRB Posted September 29 Share Posted September 29 My domain is jasonbryantheatingandcooling.com i believe it was a Google domain originally. Its active but it’s still not working. Can you help me? Link to comment
Ostrov Posted September 29 Share Posted September 29 @SuzanneRB Have you communicated with the support team via online chat? Link to comment
derricksrandomviews Posted October 3 Author Share Posted October 3 On 9/28/2024 at 10:56 PM, SuzanneRB said: My domain is jasonbryantheatingandcooling.com i believe it was a Google domain originally. Its active but it’s still not working. Can you help me? I sent you a pm. Link to comment
CNPledge Posted October 5 Share Posted October 5 Hi Derrick, I'm having some issues as well. I haven't touched the site in a while but want to get it up for our clients securely. It's giving me this error message: SSL certificates aren't currently available for the domains below. 1. cleanestbooknow.com 2. Squarespace domain 3. Squarespace hosted, I belive 4. It's active and published Thanks in advance! - CleaNest Link to comment
derricksrandomviews Posted October 5 Author Share Posted October 5 (edited) 5 hours ago, CNPledge said: Hi Derrick, I'm having some issues as well. I haven't touched the site in a while but want to get it up for our clients securely. It's giving me this error message: SSL certificates aren't currently available for the domains below. 1. cleanestbooknow.com 2. Squarespace domain 3. Squarespace hosted, I belive 4. It's active and published Thanks in advance! - CleaNest You have an SSL common name error. The www part of your SSL certificate is in Squarespace's name not your website name. This may fix itself if it is a new site. If it is an older site, something has happened, and your DNS defaults may need to be reconnected. Edited October 5 by derricksrandomviews Link to comment
Imgn Posted October 5 Share Posted October 5 Hi Derrick, I have a Squarespace built site and Squarespace purchased domain (bought 10/3/2024), and connected the two on October 3rd, but the site is still "Under Construction", although the site says it's active, and the DNS seems correct (pics below). amandacarlson.biz - domain Can you help to get this up and running? Thank you, Amanda Link to comment
derricksrandomviews Posted October 5 Author Share Posted October 5 (edited) With this problem, I usually start with two questions. Can you see your domain in your account? Is your website hosted with Squarespace? If the answer to both those questions is yes you need to reload the Squarespace defaults. Go here: Squarespace Domains choose the domain, choose DNS on the left panel then delete the records on the right. Exit and go to website management, click the gear icon at the bottom of the page, then domains and email then domains on the right, and last choose "use a domain I own", and follow the prompts from there. Edited October 5 by derricksrandomviews Link to comment
derricksrandomviews Posted October 6 Author Share Posted October 6 I see that amandacarlson.biz is up and running with and without the www. Link to comment
ASGUAE Posted October 6 Share Posted October 6 2. Where is the domain hosted? Squarespace 3. Where is your website hosted?Squarespace 4. Is your Squarespace or third-party site active and published? YES WE HAD THIS PROBLEM FOR MONTHS AGO WE TRIED TO CONTACT YOU BUT WE COULDN'T SO CAN YOU PROVIDE US WITH THE CONTACT NUMBER OR CUSTOMER SERVER TO SOLVE IT. Link to comment
derricksrandomviews Posted October 8 Author Share Posted October 8 Asguae, I sent you a PM. Link to comment
Guest Posted October 9 Share Posted October 9 (edited) Domainname: kitchenmateafrica.com Originally from Hetzner.de Hosted on Hetzner Webhosting Domain is active but website is not published. Thanks in advance. Edited October 9 by Chinatown4rmKMA Link to comment
derricksrandomviews Posted October 9 Author Share Posted October 9 7 hours ago, Guest said: Domainname: kitchenmateafrica.com Originally from Hetzner.de Hosted on Hetzner Webhosting Domain is active but website is not published. Thanks in advance. Are you still having a problem? Do you have questions? Your site is up and looks good to me. Link to comment
Julien-Kodium Posted October 11 Share Posted October 11 Hi Derrick, I have the same problem "SSL certificates are unavailable" here my informations : 1. Domain address/URL aivoicer.co 2. Where is the domain hosted? Squarespace? A merged Google domain? Go Daddy etc? Squarespace 3. Where is your website hosted? This is now an important question due to Squarespace's purchase of Google Domains. Webflow 4. Is your Squarespace or third-party site active and published? The site is active and published Thank you for your help ! Link to comment
derricksrandomviews Posted October 11 Author Share Posted October 11 (edited) Your website has an active SSL and the DNS A records point to Amazon. I suspect you need to adjust your DNS for connection to Webflow: https://university.webflow.com/lesson/quick-connect-a-custom-domain?topics=hosting-code-export Edited October 11 by derricksrandomviews Link to comment
Kaikaaaaa Posted October 14 Share Posted October 14 Hi Derrick, I have purchased and transferred money (96 SGD) to Squarespace for a year of this domain, "kaika.design". I have confirmed with my credit card company that the money was transferred. However, Squarespace showed me that my domain registration was unsuccessful. Squarespace shows me that I have 0 domain, even though I have just purchased one. Why has this happened? Do I get a refund? Thank you for your help! Link to comment
LizFuller007 Posted October 18 Share Posted October 18 Domain connection and email issues since Squarespace took over what was previously a Google Domain. Expired 10/9/2024- attempted to renew via email link and got message 'no permissions'. No way to renew through the dashboard/ domain tab when logging into Squarespace. Both my websit and business email have been down since 10/9. We are here to help and we can do that sooner if you would please post the following: domain name: elizabethfullertherapy.com 1. Domain address/URL: http://domains2.squarespace.com registrar domain ID: 2646740312_DOMAIN_COM-VRSN 2. Where is the domain hosted? Squarespace- merged Google domain. 3. Where is your website hosted? whois.squarespace.domains 4. Is your Squarespace or third-party site active and published? It was orginally purchased and created through Google Domains and Wordpress liz_a_fuller@hotmail.com is an active email feel free to reach me here if steps I can take or actions. 10 days now my clients can't get to me through email or website and I am a mental health provider so hoping for urgent resolution. Willing to hire professional to assist Link to comment
Cristopher Posted October 23 Share Posted October 23 Hi Derrick, having the same problem. My situation is that the account didn't have a valid payment method, we so the domain didn't not renewed when it was needed. We changed the PM and we renewed the domain. But, we see that the SSL is not working. 1. Domain address/URL: www.dentalgrouptijuana.com 2. Where is the domain hosted? Squarespace? A merged Google domain? Go Daddy etc? This was a google domain. 3. Where is your website hosted? This is now an important question due to Squarespace's purchase of Google Domains. 4. Is your Squarespace or third-party site active and published? It was in Wordpress. Please let me know if there's anything else you need from me. Link to comment
chrisatkinsdesign Posted October 24 Share Posted October 24 I am getting an SSL unavailable error after waiting 72 hours since connecting the site to the domain. 1. Domain address/URL : https://www.roeselbehavior.com/ 2. Where is the domain hosted? Squarespace? A merged Google domain? Go Daddy etc? A merged Google Domain 3. Where is your website hosted? This is now an important question due to Squarespace's purchase of Google Domains. Squarespace 4. Is your Squarespace or third-party site active and published? Yes Link to comment
dobrzann Posted October 25 Share Posted October 25 Hello, yesterday I wanted to renew the validity period of my domain mosfetelektronika.pl, but after making the payment, the domain disappeared and now there is nothing in the "DOMAINS" tab. Can you help me with this? Link to comment
derricksrandomviews Posted October 27 Author Share Posted October 27 Yours is a Key-Sytems domain that was sold to Google and then to you and like many other Key-Systems domains, it did not make it through the merger with Squarespace without a problem. You need to contact Squarespace customer support and it may help to contact Key-Systems customer support also, and speed the recovery process up. https://www.key-systems.net/kontakt/support/ Link to comment
SergeViolette Posted Sunday at 04:19 PM Share Posted Sunday at 04:19 PM My website is www.valleyharvestgreens.com (not published yet) - I've tried all the built-in steps to troubleshoot this gmail/squarespace connection and it sends me in circles. I tried updating the MX/DNS data following the google workspace & squarespace steps. When I click 'get started' to connect google workspace, it sends me back around to the squarespace email/google workspace/ *get a domain or *go to domain list which takes me to the page that says my domain is there but yellow <<action required>> then I get this page that says domain suspended . I've tried all the things I can see, and still no emails are coming through to my email (serge@valleyharvestgreens.com - hosted by google workspace, and linked to this squarespace domain - that I set up through google. I never did receive the verification email from squarespace - which should have happened immediately and now here I am. Can you help me figure out what I've missed or how to fix this? I've tried contacting squarespace support, but of course, they're likely trying to send email to this account also, and nothing is coming through. I've tried test emails from my other account and nada. HELP!? Link to comment
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