Jump to content

SSL certificates are unavailable

Recommended Posts

Hi,

Seems like this is a common problem or something but I have tried absolutely everything, waited 72 hours, contacted support without response, tried edit things myself and my domain still don't have the SSL certificates. Please help!

SSL certificates are unavailable

These domains are not correctly connected to your Squarespace site. To fix this, use the Website Default preset from the dropdown menu in DNS Settings.

closertosomewhere.com

www.closertosomewhere.com

  •  

Thank you in advance!

Link to comment
  • Replies 5
  • Views 300
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

The SSL certificate cannot be created because your domain DNS records aren't correct. You currently have a number of domain 'A' records that point to something other than Squarespace (216.239.36.21). You'll need to delete these in the Domains dashboard under DNS.

If you need more help, please post a screenshot of the DNS records for closertosomewhere.com from your Domains dashboard.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Link to comment

The "A" and "CNAME" records shown in Squarespace Defaults are the minimum that you need for it to work. 

If you want full redundancy, the full set of Squarespace A records are below. 

image.thumb.png.27c5a9831c11e9d969054db12873866d.png

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Link to comment
13 hours ago, closertosomewhere said:

I did as you recommended but I think there is still something wrong

There are now some custom "AAAA" records that weren't in your previous screenshot. These need to be removed too.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.