SSL certificates are unavailable

Thank you in advance!

The SSL certificate cannot be created because your domain DNS records aren't correct. You currently have a number of domain 'A' records that point to something other than Squarespace (216.239.36.21). You'll need to delete these in the Domains dashboard under DNS.

If you need more help, please post a screenshot of the DNS records for closertosomewhere.com from your Domains dashboard.

Thank you for reply @paul2009!

Those are records that were transferred from google domain automatically, if I delete those should I insert any others?

I attach screenshot

Thanks

Hi @paul2009

Thank you! I did as you recommended but I think there is still something wrong...

13 hours ago, closertosomewhere said:

I did as you recommended but I think there is still something wrong

There are now some custom "AAAA" records that weren't in your previous screenshot. These need to be removed too.

I am having huge issues around same ... any chance Paul can contact me would be great :))

4 hours ago, Artiibird said:

am having huge issues around same

If you'd like help, you'll need to provide us with a little more information! Please see Derrick's excellent post for details of what we need: Necessary Information to troubleshoot domain issues.

@paul2009 Hi Paul, I would love your input on a similar issue. Here are the screenshots. Squarespace Support said they'd generate a new SSL cert (this was more than 72 hours ago) and it didn't resolve the issue. 

www.lakewoodcenter.org

mango-pumpkin-pyt7.squarespace.com

10 hours ago, AerasVV said:

I would love your input on a similar issue. Squarespace Support said they'd generate a new SSL cert (this was more than 72 hours ago) and it didn't resolve the issue. 

The site www.lakewoodcenter.org has a valid SSL certificate (since October) and is working normally for me.

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