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Acuity Scheduling, Google Meet Online Class Link is Different for all Purchasers

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I've scheduled some online classes with Squarespace Acuity Scheduling and connected GoogleMeet, however, when clients book the same class, they receive a different GoogleMeet link. Obviously, they will be in the same class, so should receive the same link. How can this be resolved? 

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2 hours ago, sophie said:

I've scheduled some online classes with Squarespace Acuity Scheduling and connected GoogleMeet, however, when clients book the same class, they receive a different GoogleMeet link.

Have you created a Group Class to book multiple clients into one appointment?

If you use video conferencing for group classes, Acuity should assign the same same virtual meeting code to all class attendees, once the first client books a spot in the class.

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  • Solution
2 hours ago, sophie said:

I've scheduled some online classes with Squarespace Acuity Scheduling and connected GoogleMeet, however, when clients book the same class, they receive a different GoogleMeet link. Obviously, they will be in the same class, so should receive the same link. How can this be resolved? 

I spoke to support who were very good and it turns out they are all different links but lead to the same meeting/class. I guess this is better for security and prevents people passing links to others.

 

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Posted (edited)
3 minutes ago, paul2009 said:

Have you created a Group Class to book multiple clients into one appointment?

If you use video conferencing for group classes, Acuity should assign the same same virtual meeting code to all class attendees, once the first client books a spot in the class.

Did this help? Please give feedback by clicking an icon below  ⬇️

Thanks Paul. Yes, it's a class for 10 people. I sorted it now with chat support. They get different links but these apparently lead to the same meeting. Sounds strange, but I'll put faith into it. 

 

Edited by sophie
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