How can we add more email alias on our google email account, our domain was acquired by Squarespace, earlier it was part of google domains.

We have been using email alias on our google mail account without any problems. Our domain was with google as well. Now that Squarespace has taken over google domains, we cannot figure out how to add email alias.

Squarespace DNS link says you will have to remove MX records from the DNS to add any email forwarding rules. We don't want to remove MX records as we don't know it's impact.

Our old email alias is working as of now. But cannot add more alias, if we don't change the DNS settings.
Please advise.

I am also having this issue. An email alias I had setup in Google and have a bank account linked to is no longer accessible and I cannot log into the account… Please advise Squarespace, this is an important and urgent issue!!

Hello,
We also have the same problem. We used to have email alias created on Google domains with redirections to email addresses but since switching to Squarespace, it's been impossible to access these emails and we don't know if it still works.
For the moment there is no solution from Squarespace or Google...

I am also having this issue.  I'd like to know where I can go to access the aliases that where created on Google Domains. 

Yup, me too. I can't find any place to even list the alias/forwarding rules that I'd configured. They're clearly still there somewhere, because they're working, but how to even just view them so as to replicate them in SquareSpace. 

Has anyone actually had anything from SS support? 

If you have email on Google workspace you don't need to use settings in SquareSpace. Use Gmail settings for  "Email forwarding using recipient address map". 
https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F4524505%3Fhl%3Den&assistant_id=generic-unu&product_context=4524505&product_name=UnuFlow&trigger_context=a
See video   

On 8/29/2024 at 8:17 AM, Alex3942jds said:

If you have email on Google workspace you don't need to use settings in SquareSpace. Use Gmail settings for  "Email forwarding using recipient address map". 
https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F4524505%3Fhl%3Den&assistant_id=generic-unu&product_context=4524505&product_name=UnuFlow&trigger_context=a
See video   

 

Thanks - that solves one problem, adding new aliases. It doesn't retrieve existing ones. (The issue here is for the secondary domain, clearly the primary domain with actual users is different.) 

On 9/3/2024 at 10:25 PM, lowfield said:

Thanks - that solves one problem, adding new aliases. It doesn't retrieve existing ones. (The issue here is for the secondary domain, clearly the primary domain with actual users is different.) 

Hello lowfield, I have the exact same problem. I created in Google Domain some email forwardings which are still working, but I cannot access them.

Support of Square Space told me following:

Quote

I can confirm the questions you have raised. 
 
Removing the MX records for Google Workspace will not bring back the previous forwarding rules. Furthermore, once you use a domain for a custom domain, like with Google Workspace, you can no longer use the email forwarding feature in Squarespace for this particular domain.

Have you received more information in the meantime?