Jump to content

Constant Contact Forms - Not Submitting

Recommended Posts

Posted (edited)

Need some help with "Constant Contact" form installation. I have always used Squarespace native forms, but for years now I've had unsubscribers try to resubscribe to my emails and CC will not change their status and I'm missing out on lots of warm leads. They claim a solution would be to use a CC form and then returning sign-ups will be set to active in my contacts again. I've followed their instructions for Squarespace sites here: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/18053-activating-and-installing-your-sign-up-form

I've installed their "universal code" in CODE INJECTION > FOOTER and activated a "flyout form" which is global on the site after 5 secs. It presents correctly. However, you cannot submit the form. Button greys out and just hangs.

I've also tried installing their "inline form" with secondary code in on-page CODE BLOCK (in conjunction with the universal code) and same issue. I've left this form installed on a "not linked" page here: https://www.jodimurphy.net/home-apparel-samples

This exact same form code works on my 7.1 site: https://coat-tender.squarespace.com/form-test
Site pw: rtp-CFN_agj1zua.zwf

I also briefly installed it on another existing (very basic setup) 7.0 site and it seemed to work. I also tried switching the cookie banner from OPT-IN to OPT-IN & OUT with no success. 

Can anyone help identify what the issue or conflict with the code or script is on jodimurphy.net?

Edited by supraturbo320
edit URL link
Link to comment
  • Replies 3
  • Views 189
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.