Problems with Squarespace support and plan costs

Hello everyone,
since June 18, I have been trying to contact support and no one is responding to my emails, which I sent from the dedicated form.
The chat has an auto responder.
How is it possible that they offer such poor service?
Have you had similar problems with support?

I have a problem with non-standard fees for a site of mine that I have had online for more than 10 years and I wanted to resolve it before renewal.
The costs of my site created in 2013 are much higher than the current ones, the plan I had chosen no longer exists and corresponds to the current "Business". For my plan they want 36 euros per month, while for a site with the same characteristics the price is 24 euros per month!!!
How is this possible?

Thank you all
Teresa

2 hours ago, terry1570047802 said:

The costs of my site created in 2013 are much higher than the current ones, the plan I had chosen no longer exists and corresponds to the current "Business". For my plan they want 36 euros per month, while for a site with the same characteristics the price is 24 euros per month!

Have you checked what the subscription costs are for?

It sounds like you are on the Commerce Advanced plan (€36) instead of the Commerce Basic plan (€24) or Business plan (€17). You should be able to see in Settings > Billing > Subscriptions. Click on Website to see the specifics of the plan you are on. 

Did this help? Please give feedback by clicking an icon below  ⬇️