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How to handle a fraudulent purchase email

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Hi, 

I received an email this morning from someone who claimed to place and order from my squarespace site and didn’t receive confirmation and that their credit card was charged. I looked at my pending orders and there are none.  suspect it is a fake. How do I handle emails like this and how do I protect myself? 
 

this is the email:

Hello,

I'm writing because I recently placed an order on your online platform but never received a confirmation email.

I viewed the confirmation page after placing the order, and the payment has been deducted from my credit card, but there's nothing in my inbox. I'm a bit concerned since I haven't received any further information.

Could you please confirm if my order went through and forward the confirmation email?

Thanks for your assistance. Looking forward to hearing from you at your earliest convenience.
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