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Persistent Issues with Domain Migration from Google Domains to Squarespace

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Hi everyone,

I’m experiencing several issues following the automatic migration of my domain from Google Domains to Squarespace. I have seen multiple threads about similar problems, but they are all closed with a note saying that an email ticket was created for further troubleshooting. Here are the specific problems I'm encountering:

  1. Changes Not Reflected or Updated: Any modifications I attempt to make to my domain settings are not being reflected. It’s as if the changes are not being saved or propagated at all.

  2. Connection to Website: I’m unable to connect my domain to my website. Despite following the steps outlined in the Squarespace support guides, my website remains disconnected from the domain.

  3. SSL Generation: No SSL certificate is being generated for my domain, which is crucial for ensuring the security of my site.

  4. DNS Management Issues: I am unable to create, change, or delete DNS records. The DNS management functionality seems to be completely unresponsive.

Here’s a summary of what I’ve tried so far:

  • Re-checking the domain transfer process to ensure everything was done correctly.
  • Following the Squarespace help articles on domain connection and DNS settings.
  • Clearing browser cache and trying different browsers.
  • Contacting Squarespace support via email (currently awaiting a detailed response).
  • Looking through the network traffic when posting changes to DNS. (Everything fails)

I'm posting this here to highlight that these issues are affecting many users. If anyone has found a solution or workaround, please share your experience. Any advice or insights from the community would be greatly appreciated.

Thanks in advance for your help!

Best regards,
horrible

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Usually if customer support created a ticket for an issue, it's because support has to help troubleshoot - either for security reasons or because they have a fix that has to be deployed from their end. Did you already reach out to customer support like those locked posts recommend?

I have a few suggestions that might help in the meantime - 

 

1. Changes Not Reflected or Updated: Any modifications I attempt to make to my domain settings are not being reflected. It’s as if the changes are not being saved or propagated at all.

To be honest, if browser troubleshooting didn't help with this and you're not seeing any error messages that give you more info, this could be related to Squarespace. Customer support would be the best resource for help.

 

2. Connection to Website: I’m unable to connect my domain to my website. Despite following the steps outlined in the Squarespace support guides, my website remains disconnected from the domain.

What domain are you trying to connect, and are you connecting it to a Squarespace site or a non-Squarespace site?

 

3. SSL Generation: No SSL certificate is being generated for my domain, which is crucial for ensuring the security of my site.

Squarespace only provides SSL for domains that are connected to a Squarespace site, and the SSL certificate won't generate until the domain is fully connected. If your domain is connected to a Squarespace site and the SSL isn't generating, check the connection or reach out to customer support. Otherwise, if you have a third-party site, reach out to your website provider for advice on adding SSL protection.

 

4. DNS Management Issues: I am unable to create, change, or delete DNS records. The DNS management functionality seems to be completely unresponsive.

Did you already try logging out and logging back in to fix the issue with editing your domain's DNS settings? That's been working for most users, even when browser troubleshooting hasn't.

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