Jump to content

Cannot "Connect Bank" - I click the button, and nothing happens?

Recommended Posts

I just started my new website and already have a sale. It keeps prompting me to connect a bank account so I can receive the payout- but no matter which page I try to click the connect bank link, it just gives me a No Go icon and nothing loads.


Obviously I need to be able to transfer money out of this site or it is useless.... Any ideas as to why I can't click "Connect Bank"? Everything else is ready to go. It it literally a button issue? I've tried different browsers, private mode.. etc. Thanks!

Link to comment
  • Replies 2
  • Views 210
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

1 hour ago, LittleDalby said:

no matter which page I try to click the connect bank link, it just gives me a No Go icon and nothing loads.

This isn't something the community can help you with. If you haven't already done so, I encourage you to contact Squarespace Customer Support via their live interactive chat service to resolve this issue. They can usually resolve issues right there and then. If you experience any difficulties contacting them, please follow the steps in my guide, how to contact Squarespace.

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

Link to comment
4 hours ago, paul2009 said:

This isn't something the community can help you with. If you haven't already done so, I encourage you to contact Squarespace Customer Support via their live interactive chat service to resolve this issue. They can usually resolve issues right there and then. If you experience any difficulties contacting them, please follow the steps in my guide, how to contact Squarespace.

Did this help? Please give feedback by clicking an icon below  ⬇️

Oddly enough, after posting this- I found a few others before me had posted about this exact issue. My solution was found in their thread. Turns out you need to connect the bank account via the original owner of the website ( I had been attempting from a "new" owner).

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.