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Hi wondering if anyone can help.

Our site was loading fine but it is currently not loading and saying "ERR_TOO_MANY_REDIRECTS", 

We're not sure but Unbounce may have added a CNAME record automatically in Squarespace, we've since deleted the Unbounce CNAME record and added in a CNAME of:

Host: www
Data: ext-cust.squarespace.com

However we are seeing the "ERR_TOO_MANY_REDIRECTS",  message when loading any page.

There is a domain forwarder setup:

From: non www
To: www 
Redirect Type: Permanent redirect

Has anyone any experience of this issue with Squarespace and what Unbounce may have added/changed within Squarespace, or how to resolve?




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Hello! What domain are you trying to connect?

Usually that error means that the URL connected to your site is being redirected to other URLs too many times. If you're pointing a Squarespace domain to a third-party platform like Unbounce, make sure to remove any conflicting Squarespace-related DNS records and that you've added the CNAME record mentioned in Unbounce's guide:

Connecting your domain to Unbounce

Squarespace also has their own guide for pointing a domain: 

Pointing a Squarespace domain to a non-Squarespace site

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