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Acuity confirmation emails going to spam/junk folder

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Hey all - when a client makes a booking and pays through the Acuity Scheduling component on my Squarespace site, the confirmation email sent to them ends up in their spam/junk folder.

Any ideas why this is happening and how to mitigate it?

When I look at the email, the “sender” email address is scheduling@acuityscheduling.com, but the “reply to” email address is hello@(my domain).com. I’m wondering if this might be causing an issue?

I added a note on the booking confirmation screen to say “check your spam folder if you don’t see the confirmation email”. But i’d really like to stop this behaviour. Has anyone here experienced this? And, if so, how did you get around it? Thanks for any insights!

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