SDGW1965 Posted June 9 Share Posted June 9 I Hope someone can help me. I just updated my website to 7.1 and now I can't access my 7 years of photos in galleries. I can see the dates in the drop menu for both (see below), however when I click on one of the galleries, it opens the page and only shows one pic ... as well as a scrolling image at the top that was never there before. The strange thing is that the current gallery which I share on the home page (and is stored in the same gallery tab) is showing all the shots. I have a current and archived galleries - when I click on the gear icon in editor mode of the archive gallery, it brings up the details (see below), however when I click on the current gallery I get a "Couldn't load collection" error (see below). It also screwed up 7 years of videos. I used to have 3 pages with hundreds of videos added with links from YouTube and a cover for each video. They are now no longer in chronological order, most are missing and they have all lost their cover shot. I have worked around this by directing the video link to my youtube channel. Any help would be greatly appreciated thank you. For the record, I LOVE 7.1 ... It is easy, intuitive and powerful ... So apart from what I hope is this fixable glitch, I am extremely happy with the upgrade. Beyondspace 1 Link to comment
Beyondspace Posted June 10 Share Posted June 10 11 hours ago, SDGW1965 said: I Hope someone can help me. I just updated my website to 7.1 and now I can't access my 7 years of photos in galleries. I can see the dates in the drop menu for both (see below), however when I click on one of the galleries, it opens the page and only shows one pic ... as well as a scrolling image at the top that was never there before. The strange thing is that the current gallery which I share on the home page (and is stored in the same gallery tab) is showing all the shots. I have a current and archived galleries - when I click on the gear icon in editor mode of the archive gallery, it brings up the details (see below), however when I click on the current gallery I get a "Couldn't load collection" error (see below). It also screwed up 7 years of videos. I used to have 3 pages with hundreds of videos added with links from YouTube and a cover for each video. They are now no longer in chronological order, most are missing and they have all lost their cover shot. I have worked around this by directing the video link to my youtube channel. Any help would be greatly appreciated thank you. For the record, I LOVE 7.1 ... It is easy, intuitive and powerful ... So apart from what I hope is this fixable glitch, I am extremely happy with the upgrade. Did you make a duplicate backup on your old 7.0 site? BeyondSpace - Squarespace Website Developer 🖼️ Lightbox Studio (Enable Pinch/Zoom on lightbox - Lightbox captions only mode) 🗓️ Delivery Date Picker (Squarespace Date picker form field) 💫 Gallery block 7.1 workaround 🥳 No-code customisations for Squarespace 🚀 Learn how to rank new pages on Google in 48 hours! If you find my answer useful, let's leave a like or upvote so others with the same issue can find their solution. Thank you! Link to comment
PixelSoda Posted June 10 Share Posted June 10 Did you already try reaching out to customer support? In the past, when the "Couldn't load collection" error pops up, they've been able to provide either a solution or a workaround. Link to comment
SDGW1965 Posted June 10 Author Share Posted June 10 Not yet PixelSoda ... Will do that next. And BeyondSpace, I tried but it wouldn't let me ... Kept getting an error ... I suspect it was too big or too many photos. Link to comment
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