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Moving an external domain between websites

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Hi everyone. In order to launch a fresh redesign for a client I have duplicated their website in their account. The work is done and we are ready to launch, but I'm having trouble moving their domain from the old site to the new duplicated one.

The problem is, its an external domain (via DNS Made Easy) and the client is having trouble getting access to the account so I can't make an DNS changes. But, the DNS for the domain is already pointing to the existing Squarespace web site.

My question is, is there a way I can move the domains between the two web sites in the same Squarespace account even though I can't make any external DNS changes?

Any help would be much appreciated. This snag has already held up the relaunch by a few days.

Sharks Domain.png

Existing Site Domain Settings.png

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14 hours ago, davegreiner said:

is there a way I can move the domains between the two web sites in the same Squarespace account even though I can't make any external DNS changes?

If the DNS records are correct for the old site then you can usually move a domain from one Squarespace site to another. The process is to disconnect the domain from the old site (in the website's Domains panel) and then reconnect it (manually!) in the new website's Domains panel. If any of the records are not correct or a new verification record is required, you will need access to the domain host to make changes.

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Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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It looks like the verification record was taking a little time to update and the site is loading now! You can always check the status of new DNS records like this using Whatsmydns.com. Just make sure to include the Host value if it's not "@" (in this case you would be checking ataj4a5b95cswlsgwn8s.sutherlandsharksfc.com.au)

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