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DNS Status: DNS Error

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Hi There,

I have an issue from where I updated my website from Squarespace 7.0 to 7.1. With that I had to disconnect my 7.0 DNS and Reconnect my DNS on 7.1. My DNS provider is GoDaddy. It looks like all the records are green EXCEPT the last 2. I waited 72 hours and still red. I add the last 2 records to my DNS records just incase and nothing. I attached an image to show what's wrong. The DNS provider said this on Squarespace end.  I need this site up and I tried to get on a chat with Squarespace but, no luck as well no reply on the email Very disappointed with the service vs when I started using squarespace it was great. Hopefully I can get this resolved as I need this site up. Any help would be appreciated!  

Thanks!

Ashton

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14 hours ago, ashtek said:

I have an issue from where I updated my website from Squarespace 7.0 to 7.1. With that I had to disconnect my 7.0 DNS and Reconnect my DNS on 7.1.

If you're upgrading within Squarespace, it shouldn't be necessary to make any changes to DNS records - unless they were already wrong. 

14 hours ago, ashtek said:

It looks like all the records are green EXCEPT the last 2.

The records shown in red shouldn't be there. If they exist you'll want to delete them. 

Please share the domain name with us if you'd like us to help you further.

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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17 minutes ago, paul2009 said:

If you're upgrading within Squarespace, it shouldn't be necessary to make any changes to DNS records - unless they were already wrong. 

The records shown in red shouldn't be there. If they exist you'll want to delete them. 

Please share the domain name with us if you'd like us to help you further.

hi paul! 

my domain is ashtontekno.com i feel everything is correct except for the last two. thanks for the help!

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1 minute ago, ashtek said:

my domain is ashtontekno.com i feel everything is correct except for the last two

Please go to your GoDaddy DNS panel and delete those two little A records that were show in red above.

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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1 hour ago, paul2009 said:

Please go to your GoDaddy DNS panel and delete those two little A records that were show in red above.

Hi Paul, 

I deleted the 2 records TBH it was showing before i added them for a day i thought adding them would solve it. talked to go daddy they said it might be on square space end to clear those conflicting records. hopefully this does the trick. 

thanks for the help thus far!

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