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Why can't my client connect her Squarespace Payments?

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Hi there, 

My client is not able to click "Continue Setup" on her "Squarespace Payments" in order to set it up for her online store (picture below). 


However, I am able to click it when I go in... 

For context on the project: 
1. I created a semi-custom template for her that I first built on my backend then transferred ownership over to her

2. At one point when I was building I did click that Squarespace Payments option myself to show her how to do it. So I'm not sure if that's why there is this issue? 


Her site was already to transferred to her ownership and I only have admin rights so I'm not sure why she's unable to do this. 


Should I remove myself from her website for now? 

Let me know if there are any other solutions!

Thank you 🙂



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