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Domain can't be added because already in use on another site

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I have my domain pointed at squarespace but when I try to connect my domain squarespace has a message that says "This domain is already connected to another Squarespace website." Which it most certainly does not. 


How do I figure out where/why its saying this and how to resolve it to finally connect my domain.


For reference:

-current squarespace url: mwinterdesign.squarespace.com

-domain i own and want to connect: mwinterdesign.com

Screenshot 2024-05-31 at 1.36.18 PM.png

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20 hours ago, mwinterdesign said:

I have my domain pointed at squarespace 

Hi @mwinterdesign I can confirm that your domain is connected to a squarespace website. 

When I enter this into my browser, I am brought to your Squarespace website. mwinterdesign.com

However I can see that it redirects to your built-in squarespace domain. mwinterdesign.squarespace.com

Is this what you are trying to change?

What do you see when you go back on screen to Domains settings? What is set as the primary domain?

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