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"It looks like you usually log in with a social account" - Log In Troubleshooting

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I am attempting to log into a client's account. When I enter their correct login credentials, I get the message, "It looks like you usually log in with a social account". Then there is no access or instructions to correct or log in? What am I missing? I've never encountered this before.

With joy,

Designer & Founder of ink & mouse


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