"It looks like you usually log in with a social account" - Log In Troubleshooting

I am attempting to log into a client's account. When I enter their correct login credentials, I get the message, "It looks like you usually log in with a social account". Then there is no access or instructions to correct or log in? What am I missing? I've never encountered this before.

We're getting the same error here too. 😞 Very disappointing. I can't get my team logged in. 

On 7/29/2024 at 12:36 PM, CMWspa said:

We're getting the same error here too. 😞 Very disappointing. I can't get my team logged in. 

I ended up just signing into my clients google account to get in. It wasn't the best solution because then you are needing authentication/verification to go that route. I'm grateful she was ok with that, but this creates a lot of liability and inconvenience for login.

You can change it back to your email address and password, away from your social account. 

To switch back to email login: 

1. Click this link to open account & security settings in your account dashboard.
2. Click the service beside Login provider.

3. For verification purposes, you may need to login with your social account again. 
4. Click Disconnect.

5. A confirmation window will appear. Click Disconnect.
6. You’ll be logged out of your Squarespace account automatically.
7. You’ll receive a password reset email. Click the link in the email.
8. Set your account password.
9. Click Save.

there is no confirmation page, and no disconnect button. it makes me log into apple and then goes back to the main account page with no option to do anything else. keep going around in circles over and over and over and over and over CANT CHANGE ANYTHING. CANT EVEN ADD MY PHONE NUMBER FOR ACCOUNT RECOVERY. literally bashing my head into the wall. 

Agree with nogoaway. None of that happens and this system is insane.