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Two Squarespace Sites Under Same Account Not Loading

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A client reached out to me today saying that both of her Squarespace sites are loading incredibly slowly - they are taking 30 sec - 1 min or more of spinning around the browser favicon and a blank white screen before the site loads. 

We haven't made any recent changes to the sites. 

Other client sites are loading as expected.

The URL's are:
 

https://www.wholeheartedcertification.com/

and

https://www.wholehearted-coaching.com/

 

Any ideas? I'm not sure if I'm posting this in the correct spot! 
 

Thanks in advance for any insight!

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