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Trouble connecting third part domain

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Hi, I was wondering if anyone could help. I have owned my domain from Blacknight for a few years now and when i first bought it, i used it for Squarespace and I had no problems at all. i didn't need to use my website after a few months, so i terminated my account I have now decided to come back but i am having trouble connecting my domain. i made a new website and i made sure that the domain was no longer connected to the original website but i am having trouble connecting.  i followed every step-by-step tutorial, and it still doesn't seem to work, its been well over the 72 hour mark and it still says that no records have been found in my DNS settings. i have contacted my domain provider but i haven't heard anything back. i am not sure what i am doing wrong and i was wondering if anyone had any advice.

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8 hours ago, elizak said:

i made sure that the domain was no longer connected to the original website but i am having trouble connecting. 

It's very difficult to troubleshoot this as you have not provided us with any details such as the domain name or screenshots of the original or new website's domain panels.

However, unless you have access to the original website and have been able to log on to it and disconnect the domain, it will still be connected in the background. This will prevent it from being connected to a new website.

If you don't have access to the original website, you'll need to contact Squarespace Customer Support and ask them to disconnect the domain for you. Once you've done this, you should be able to connect it to the new one.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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