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GIF not working on portfolio page

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I've been experiencing issues with GIF files on my Squarespace site. For example, the Portfolio page ("What we do"), has a GIF for the featured image on the Fabcon project. On my browser, it is working fine, When other members of our team go to the page it completely disappears. Does anyone know how to troubleshoot this?

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The GIF loaded OK for me. Perhaps others will chime in if they don't see the sardine eye's looking.

Two possibilities come to mind.

For those folks with issues the image is not actually being loaded.

The image is being loaded but not rendered properly.

To diagnose the issue we would need to be able to see the issue. Or not see as the case may be.

The other way to go would be to gather some data about the environments of the folks who are having the issue. What OS are they using? What browser? What versions of those are they using?

Also, have them restart their computers, hubs and routers. Getting a clean start is easy and if it works, great. If not then you can potentially eliminate those as variables.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

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2 hours ago, OstromCreative said:

the Portfolio page ("What we do"), has a GIF for the featured image on the Fabcon project. On my browser, it is working fine, When other members of our team go to the page it completely disappears.

Are other members of your team using any privacy blockers? My privacy blocker blocks that image from the Squarespace CDN:

image.thumb.png.5f7608df3477a5a2a49a7b0f3b8935e5.png

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why they would block that image and not others?

Spammers have used GIFs a lot to present annoying flashing images for their spam.

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I am wondering if there is anything we can change to work around the blockers.

It's unlikely. If the blocker is simply looking at the file for a signature that identifies the file as a GIF there is no way around that.

Edited by creedon

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

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