Email link in list not working

At the bottom of this page is a list section CTA. One of the buttons in the list is meant to be a link that opens an email window. But it doesn't work for some people and they just get a blank browser window, instead of going to their email. 

Is there a way to set this up to always open an email so people can connect that way? 

OR

Is there a way to add a pop-up form to a button in a list like this? 

Here's the page: https://www.the-whole-you.com/coaches and the button in question is at the bottom, labeled "Connect Now" in the Guide box. 

Try disable option "Open in New Tab" when you add button url.

7 hours ago, tuanphan said:

Try disable option "Open in New Tab" when you add button url.

Unfortunately, there's not an option for that within the list button section. There's only the "Edit" box that allows you to add an email message: 

I just linked it to a contact page instead, since the email option didn't seem to be working. 

I see you removed email. Do you still need help?

4 hours ago, tuanphan said:

I see you removed email. Do you still need help?

Thanks for your help! I couldn't get the email to work so linked to contact page instead.