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Domain Transfer Issues

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Hi- I just finished building  a client's site and am trying to transfer their domain. When I enter it I get this error:image.thumb.png.9dae623c7cdfe68a68d9f9f844616146.png

I know it is a third party domain - it is hosted by GoDaddy. How do I go about using the domain - I'm currently stuck here.

Thanks for any help/suggestions.

 

Ashli

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Posted (edited)

This error message is really unhelpful and is caused by a technical issue that Squarespace engineering teams are currently investigating.

The unhelpful message "This is a third party domain" should say that the third party domain is already connected to another Squarespace site. If you previously used the domain with another Squarespace, you'll need to log on to that older site and disconnect the domain first, assuming that you still have access.

 

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Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
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Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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