Wufoo form not loading on my website

Hi everyone,
Hope someone can help me - I have embedded a Wufoo form on my client's website and styled the form by following Wufoo's instructions.

(Uploaded custom CSS to Wufoo's file manager, copied the link and added that to the advanced form styling)

My form won't load unless I refresh my browser. I know this can sometimes happen while you are editing the page but it continues to happen even when I log out.

Hope someone can help,
Cheers!
 

2 hours ago, buggjas said:

My form won't load unless I refresh my browser.

Hey @buggjas It sounds like you're using an older version 7.0 template with Ajax Page Loading enabled. For more information, check my post Why does Squarespace code only work on refresh?

Please post back and let us know how you get on.

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Hi @paul2009, thank you so much for the thorough explanation and help - I am at work this morning (Tasmania/Australia), however, I will reread the article tonight and apply the recommended changes.

I will post back and let you know how I go - thanks again!

Hi @paul2009,

I am unable to access my site's javascript. I may have misunderstood your recommendation.

My form script includes the following javascript. Cheers, @buggjas

<div id="wufoo-zyytq001bdt2mz"> Fill out my <a href="https://bayviews.wufoo.com/forms/zyytq001bdt2mz">online form</a>. </div><script type="text/javascript"> var zyytq001bdt2mz; (function(d, t) { var s = d.createElement(t), options = { 'userName':'bayviews', 'formHash':'zyytq001bdt2mz', 'autoResize':true, 'height':'528', 'async':true, 'host':'wufoo.com', 'header':'show', 'ssl':true }; s.src = ('https:' == d.location.protocol ?'https://':'http://') + 'secure.wufoo.com/scripts/embed/form.js'; s.onload = s.onreadystatechange = function() { var rs = this.readyState; if (rs) if (rs != 'complete') if (rs != 'loaded') return; try { zyytq001bdt2mz = new WufooForm(); zyytq001bdt2mz.initialize(options); zyytq001bdt2mz.display(); } catch (e) { } }; var scr = d.getElementsByTagName(t)[0], par = scr.parentNode; par.insertBefore(s, scr); })(document, 'script'); </script>

Hi again @paul2009,
Sorry, I should clarify  - I was hoping to fix the issue without entering Developer mode as my client will lose all support. Would you recommend that we update to 7.1 or will the issue still be present?

Cheers 🙂

Hi @paul2009,

Ok thank you! - I've turned the Ajax off and the form is appearing.  The site still appears to be loading quite well so the client is happy.

Thank you, @buggjas

Hi @paul2009 - enjoy your coffees! Thanks again!