JJ001 Posted May 18 Share Posted May 18 (edited) Hi there, I wanted to add a link to the "description" under "Accordion" within the "Additional Info" section for product description, but after I clicked the the link icon in the "description", it pops up and disappeared. How to solve this problem? Product Page ***** 【Problem Description】 I created a product page (attachment 1) I want to add "Accordion" to the "Additional Info" section. (attachment 2) I created an "Accordion", and changed content (attachment 3) But I cannot add a link to "Package Details" in the "Description". When I highlighted "package details" and clicked the "link", a small window popped up but disappeared within 2 seconds(attachment 4), so I cannot add link. How to add a link to the "description"? Please advise. Thanks a lot! Edited May 18 by JJ001 Description wrong Link to comment
WHEBRU Posted May 20 Share Posted May 20 I have the exact same issue. Squarespace folks, HELP US PLEASE! Link to comment
paul2009 Posted May 20 Share Posted May 20 @JJ001 There doesn't appear to be a platform-wide issue at the moment (see screenshot below) so this may be an issue with your browser. Looking at your screenshot, I can see some green icons so you appear to have added a third party browser extension and this could be causing the issue? Try editing the site with this extension disabled, for example in a private/incognito browser window, or try another browser to see if this fixes the issue. Let us know how you get on. Did this help? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
JJ001 Posted May 20 Author Share Posted May 20 @paul2009 Hi Paul, Thanks for your feedback. The green dot in the previous screenshot was "Grammarly" (an extension in Chrome). I tried another browser, Safari, which does not have the extension, and the link still just popped up and disappeared in 1 second. (please see attached video screen recording). Any idea? Thanks a lot!🌻 Link Pops Up_Safari.mov Link to comment
JJ001 Posted May 20 Author Share Posted May 20 13 minutes ago, JJ001 said: @paul2009 Hi Paul, Thanks for your feedback. The green dot in the previous screenshot was "Grammarly" (an extension in Chrome). I tried another browser, Safari, which does not have the extension, and the link still just popped up and disappeared in 1 second. (please see attached video screen recording). Any idea? Thanks a lot!🌻 Link Pops Up_Safari.mov And I also tried using a new google browser, without the extension (Grammarly), also, same issue. Please see attached video. Google Chrome_new browser.mov Link to comment
WHEBRU Posted May 21 Share Posted May 21 Actually, I am not able to insert link within the accordion text but not only that. The same quick disappearance of the editor box happens also when I want to make the text 'bold' or 'underlined'. But still, the bigger issue for us is not being able to add a URL within the accordion description. Link to comment
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