Jump to content

Cookies, website doesnt load correctly

Recommended Posts

Hi!

I have a issue with my website. I've implemented a cookie banner using Cookiebot. However, when I select only the necessary cookies, the entire website crashes. If I choose to accept all cookies, everything works fine. I've pasted the code (which should be correct) in the header. Has anyone experienced the same problem and knows what the issue might be?

Thanks in advance! 🙂 

Link to comment
  • Replies 2
  • Views 470
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Posted (edited)
8 hours ago, LouiseAldrin said:

I've implemented a cookie banner using Cookiebot. However, when I select only the necessary cookies, the entire website crashes.

This will happen if you haven't included all the cookies that are necessary for Squarespace to function in your 'necessary cookies' category. If these cookies are blocked, Squarespace will 'crash'. This can also happen if necessary scripts are blocked.

I recommend that you check the list (linked above) to see which ones you may have missed.

That said, I don't personally recommend CookieBot because it isn't the easiest to configure or maintain for Squarespace (as you've discovered). If you haven't committed to a paid CookieBot plan, you may want to consider CookieScript. See this other thread for more context.

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance. 

Link to comment
2 hours ago, paul2009 said:

This will happen if you haven't included all the cookies that are necessary for Squarespace to function in your 'necessary cookies' category. If these cookies are blocked, Squarespace will 'crash'.

I recommend that you check the list (linked above) to see which ones you may have missed.

That said, I don't personally recommend CookieBot because it isn't the easiest to configure or maintain for Squarespace (as you've discovered). If you haven't committed to a paid CookieBot plan, you may want to consider CookieScript. See this other thread for more context.

Did this help? Please give feedback by clicking an icon below  ⬇️

Hi @paul2009 and thanks for the quick response! I will look into that.  Thank you so much for your help and wishing you a great day ahead!

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


Ă—
Ă—
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.