CynthiaM Posted May 13 Share Posted May 13 I am trying to transfer ownership to new people, but my dashboard doesn't have the "permissions and ownership" panel that all the tutorials keep telling me to click on to change one of my contributors to the new owner. WHY All of the tutorials and videos are from April 2024, but my dashboard doesn't look like ANY of them... I have "Permissions" and that's it. There's nowhere to toggle down and make anyone else an owner. HELP. This is making me CRAZY. I don't have time for this! AndGov 1 Link to comment
paul2009 Posted May 14 Share Posted May 14 As a first step, I’d encourage you to contact Squarespace Customer Support via their live interactive chat service. They can usually resolve issues right there and then. If you experience any difficulties contacting them, please follow the steps in my guide, how to contact Squarespace. If you'd prefer help from the community, please share the URL of the website and a screenshot of what you see when you're logged on to the settings panel and we'll try to help. AndGov 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
AndGov Posted September 4 Share Posted September 4 (edited) On 5/14/2024 at 12:34 PM, paul2009 said: As a first step, I’d encourage you to contact Squarespace Customer Support via their live interactive chat service. They can usually resolve issues right there and then. If you experience any difficulties contacting them, please follow the steps in my guide, how to contact Squarespace. If you'd prefer help from the community, please share the URL of the website and a screenshot of what you see when you're logged on to the settings panel and we'll try to help. Just tried ... interactive chat service is regularly too busy and has no available personnel! Edited September 4 by AndGov Link to comment
AndGov Posted September 4 Share Posted September 4 On 5/13/2024 at 12:56 PM, CynthiaM said: I am trying to transfer ownership to new people, but my dashboard doesn't have the "permissions and ownership" panel that all the tutorials keep telling me to click on to change one of my contributors to the new owner. WHY All of the tutorials and videos are from April 2024, but my dashboard doesn't look like ANY of them... I have "Permissions" and that's it. There's nowhere to toggle down and make anyone else an owner. HELP. This is making me CRAZY. I don't have time for this! Same for me, trying to change ownership for three domains in one Squarespace account to another Squarespace account. After doing the confirmations for both, the domain ownership seems to have changed as desired but the Permissions still show the old owner as owner. I am have no dropdown choice. There are no websites. What to do? Link to comment
RosieDonut Posted October 3 Share Posted October 3 Did any of you get anywhere with this? I am having the same issue and cannot get any help from Squarespace via live chat or email. Link to comment
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