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How to set up email forwarding for email addresses that use our squarespace domain?

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I've got a website I've built for a church, and I need to set up email forwarding so that whenever someone sends an email to a specific email address it's actually forwarded to their personal email address.

I did a Google search and came up with instructions on how to do it. But, when I open up the Domain Dashboard I do not see any kind of "email forwarding" section. The only options I get are "Domains" and "Google Workspace." 

Where is that setting? I want to foward the email address to a standard Gmail address; NOT a Workspace email address.

Thanks!

Robert

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10 hours ago, Robertjm said:

I need to set up email forwarding

If you purchased the domain name from Squarespace, you'll find the setting in Email > Email Forwarding:

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If you purchased your domain name from a third party, I encourage you to contact the third party to check if they support email forwarding.

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About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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I am having the same problem! I just watched a webinar that talked about the option to set up mail forwarding for free. I searched in "help" and found these instructions, however, in #3 it says to "click Email" but there is no such thing. There IS a choice of "Domains & Email" but the choices are only "Domains" and "Google Workspace" which is where you have to purchase a plan. I do not want to purchase a plan, I just want to free forward. 🙂 Any help would be greatly appreciated!!
 

Create an email forward

To create an email forward:

  1. Open your domains dashboard.
  2. Click the domain you're setting up an email forward for.
  3. Click Email, then scroll down to the Email Forwarding section.
  4. Click Add rule.
  5. Enter an alias in the Forward from field. The alias is what will display before @yoursitename.com. To forward mail sent to any alias at this domain to the same destination email address, enter an asterisk (*). 
  6. In the Forward to field, enter the email address where you'd like to receive the forwarded emails. It's not possible to enter multiple email addresses in this field or receive forwarded emails at multiple addresses.  
  7. Click Save
  8. After you save changes, we'll send a verification email to the email address you entered in the Forward To field. Click the link in the email to verify. Your email forwarding begins 24-48 hours after you verify your address. While verification is pending, a yellow Verification pending status will appear next to your domain in the Email forwarding panel. 

Keep in mind, it's not possible to forward mail sent to an alias to multiple different addresses by listing multiple “Forward to” addresses, or by creating multiple rules for the same alias. 

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4 hours ago, KristieKayDesigns said:

in #3 it says to "click Email" but there is no such thing. There IS a choice of "Domains & Email"

It sounds like you've logged on to your website, not your domain 🙂. Domains & Email is an option on websites whereas Email is an option on domains.

Did you follow steps 1 and 2, starting by going to the Domains Dashboard

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

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