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Unable to modify DNS or Email settings for domain that transferred from Google Domains

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Summary

I have no issues modifying the DNS settings for a domain I bought directly from Squarespace, but I'm unable to modify the domains that transferred from Google Domains. I'm the owner, so I should have access to change everything.

What I want to do

  1. Clear the DNS settings
  2. Clear the Email forwarding settings
  3. Set the settings I want

What I tried

  1. Login to https://account.squarespace.com/domains
  2. Pick my domain
  3. Go to DNS settings (In left panel, click: DNS > DNS Settings)
  4. For the Email Forwarding section, click the trash can icon to delete it.
    • When trying this, I get an error: "Email Forwarding couldn't be deleted. We were unable to delete these records. Try again later. If this problem continues, contact Custom Support."
  5. For the each row of the Custom Records section, click the trash can icon to delete it.
    • When trying this, I get an error: "Custom record couldn't be deleted. We were unable to delete this record. Try again later. If this problem continues, contact Custom Support."
  6. In the Custom Records section, I try to add a record.
    • When trying this, I get an error: "Custom record not saved. We were unable to save this record. Try again later. If this problem continues, contact Customer Support."
  7. Go to Email settings (In left panel, click: Email)
  8. For the Email Forwarding section, click the trash can icon to delete it.
    • When trying this, I get an error: "Unable to remove this email forwarding rule. There was a problem with saving your changes. Please try again later."
  9. For the same row, click "Edit" then "DELETE FORWARDING RULE".
    • When trying this, I get an error: "Unable to remove this email forwarding rule. There was a problem with saving your changes. Please try again later."

Developer Notes

I opened the Chrome DevTools to see what errors I get in the network tab, and here's what I saw:

For deleting a custom record:

For the other attempts, I have a very similar response. (The only difference is the URL and Request Method. The Response Body's "message" field is the same.)

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Top Posters In This Topic

Thank you so much for this tip!  I have been fighting with this for two weeks and it just would not save my records.  Switched to an incognito tab and it went right in!  Made my day!

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