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Ahrefs returning a 403 code for my site

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I recently began using Ahrefs for SEO help. When I enter my site on their site explorer, it's returning a 403 error code. I reached out to their chat about it and they said it looks like my site has blocked their crawler and it needs to be whitelisted. Is this possible or has anyone else had this issue as well? (I've attached a screenshot from my chat with them)

TIA 

ahreds.JPG

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