Cant upload any images, delaying website publishing

Hello,

I've been trying for a while now, read all the posts related to uploading images and i still cant manage to upload any image. not on my main page/products or even my logo throughout the site. its disappointing as i've been hoping to launch my website but its getting delayed. I would appreciate any support, i would like to get this resolved asap.

thank you in advance.

Have you tried contacting Squarespace Support?

https://support.squarespace.com/hc/en-us/requests/new#choose-topic

This doesn't sound like something that can be solved by the community, but you could try clearing your browser cache as that might be causing the problem.

Hi @nowal!

Can you provide a screenshot of the error message you receive when attempting to upload images?

Also, what types of images are you trying to upload? Squarespace does not support several image formats.

Let me know and I'll try to help you out!

Noah

hi there,

Tried clearing my browser with no luck, i'll try the support link. thank you.

I've minimized the images and are saved as .PNG format. I tried .JPEG as well. 

does this help?

10 minutes ago, nowal said:

I've minimized the images and are saved as .PNG format. I tried .JPEG as well. 

Could you share one of the images so I can test uploading it myself?

sure, sent the pic "messages"