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Customers unable to more forward to payment, or have failure loading shop page.

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Some customers are having issues when they can not progress through to the checkout. It won't let them proceed and the CapTcha is missing therefore won't continue. We've done the clear cache, cookies element and most of the time that works. But there have been many instances recently where it hasn't work. 

I've also had customers struggling to find my shop page - again they click Shop and nothing happens. Just brings up a blank window with the banner in place. 

 

Any help on these would be greatly appreciated. 

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17 minutes ago, Moodybear said:

Some customers are having issues when they can not progress through to the checkout.

The first step in troubleshooting a technical issue like this is to remove any custom code that has been added to the Custom CSS panel and any of the Code Injection panels. Save it somewhere safe and then check if the issue goes away. If it doesn't, you are encouraged to contact Squarespace Customer Care directly and report the issue(s).

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