Jump to content

TV Image Shape Issue, doesn't fully load the image until I resize the window

Recommended Posts

I have set the top image on my page to be a TV shape. When I first open the page (this happens on all pages and all places on the page where I've used the TV shape), the image doesn't fully load. If I barely resize the window (smaller or larger) it loads. This happens on all browsers and on the mobile version (checked on my phone). I have also experimented with setting the shape to not stretch vs stretch, and I get the same result. I'd love to fix this since it looks like it's broken when users visit the page (b/c they won't know to resize the window). Thanks!

Here's an example of a page where this issue is happening:
url: https://workingsite.squarespace.com/services-pricing-guide-for-creative-entrepreneurs
password: lemondrop

 

Here's a loom to show you the issue:
https://www.loom.com/share/46825ae96a34455396ff7bb5e6d36d97?sid=7ececd45-2bbb-4cfb-837c-8b6da2e1a3f1

I've also attached screenshots to show how it looks when I first load the page and how it looks after I resize the window:

how it loads.png

after resizing.png

image settings.png

Link to comment
On 5/6/2024 at 4:20 PM, susangoodwin said:

I have set the top image on my page to be a TV shape. When I first open the page...the image doesn't fully load. If I barely resize the window (smaller or larger) it loads.

This looks like a Squarespace bug with the Image Shape and I see it too.

If you haven't already done so, I encourage you to contact Squarespace Customer Support to report this directly. This is the only official channel to report potential bugs so that they can be accurately tracked, investigated, and escalated. Do let us know how you get on.

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.