Jump to content

Squarespace Payments Processing Times

Recommended Posts

I am SO frustrated with the lack of solid and reliable information regarding Squarespace Payments specifics.

I'm an avid Stripe user, was offered the Squarespace Payments option and made the switch from Stripe a few days ago.

I like to have all the information I can, so I scanned the guides and they were definitely lackluster, but I like having all the payment options in one place so I moved forward and switched things up.

In trying to get clarification on all the important things so I can prepare (processing times, payout schedule, etc.) I realized quickly that not only is the User Guide not equipped to answer these questions in totality, customer support isn't either. They don't have any REAL numbers for processing times, account info, applicable holds, payout schedule and are going by the same User Guide we are. 


Does anyone have a solid idea of the processing timeline from purchase to Payouts and then the timeline from Payouts to deposit into your account? I can't get a solid answer from Customer Support, only that non-Stripe users are subject to a 14 business day hold.


Link to comment
  • Replies 2
  • Views 595
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I dont have any answers on this either, but am commenting in solidarity that this process is under-explained despite being very very easy to sign up for and "utilize". Sent my first invoice and received payment on Friday well before Noon, got a message that it takes a business day, now its Sunday and I am wondering if I will have the money in my account on monday eod, or if it takes a business day to process AND THEN go to payout, and that payout takes an additional 2 days?? Also did not see anything about a 14 day hold??

Link to comment
  • 3 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.