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Hi! We recently redesigned our company website and it looks great, but we are having issues with our home screen video loading in the mobile format for some people. We hired a freelance coder to add custom CSS and have no issues on the desktop, but after launching we noticed the home screen video never loads on some people's phones. It doesn't matter if you wait for 5 min or refresh your page. I had this issue and spoke with Squarespace and it was resolved by clearing my cache, but my coworker had the same issue today and we are realizing others may encounter it and need to resolve this asap.

We are hoping to promote our website today on Instagram and anticipate a lot of mobile traffic as people will be redirected by a link to our website. Does anyone have any ideas why this might be happening for some people, but not all and how we can resolve this asap??

Details of what we asked to be coded on the homepage (and what could potentially be the issues) are below:

- We asked for our logo to be overlaid without any kind of colored header (basically a transparent header) on all pages of our website

- The code is maybe resizing the video to display on mobile and desktop and maybe this is causing an issue for certain browsers?


More than happy to share the code here as well if that would be helpful! PLEASE HELP if you can!!!!!

Edited by Audrey1010
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