Under Construction. What's going on???

Hey hi everyone,

Since I bought my domain with Squarespace and trying to connect with Google Sites platform, apprently the connection was successful but just with the domain using the complete structure, www.domainname.com. However, when I try to acccess to the same domain without the www, is still displayingf the same default coming soon page by squarspace, for some reason is not redirecting or using the connection to update the current Google Site data.

I have tried many things, such as delete and restoring all de default setting, adding the four DNS domains, following some squarespace documentation  ( DNS records for connecting third-party domains  or Connecting your Squarespace domain to a Google Sites site ) or enable/disable the toggle button to force the use of www in the main domain dashboard, and nothing works.  Have any of you had this same situation?

Facing the exact same problem. Is this a squarespace open bug?

My domain was transferred from Google Domains. Today May 1,  I cannot reach my website I see a black photo from Squarespace  with my domain name without the www and a message:

We are under construction. Please check back for an update soon

My domain was transferred to Squarespace from Google Domains. Today May 1, 2024  I cannot reach my website. I see a black photo from Squarespace  with my domain name without the www and a message:

We are under construction. Please check back for an update soon

What's going on. Very bad timing I am in the middle of a marketing campaign ....

It sounds like the domain is pointing to Squarespace, so the DNS records may not have migrated from Google correctly. I think some Google Domains users were required to update their domain's settings before the migration to prevent this, but I'm not 100% sure on that.

In any case, making sure the DNS settings are correct in Squarespace should resolve this. What domain are you working with, and what site should it point to?

It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site.

If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings

If you share your domain, as well as the site it should point to, we can give more specific advice.

On 5/2/2024 at 12:20 PM, PixelSoda said:

It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site.

If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings

If you share your domain, as well as the site it should point to, we can give more specific advice.

I'm having OP's issue. I deleted all of the defaults, and my only two records point to my google site. Using WWW. works, not using it brings me to the under construction page.

since the time the domain shifting is done to SquareSpace, my URL Redirects are now working !!

it says 

"We're under construction. Please check back for an update soon."

On 5/2/2024 at 12:20 PM, PixelSoda said:

It sounds like the domain is pointing to Squarespace, which means you'll need to edit the DNS records to point the domain to the correct site.

If you see a "Squarespace Defaults" section in the DNS settings, removing this section (and all fo the DNS records it includes) will disconnect the domain from Squarespace. Then you can add the DNS records that point to the correct site. Squarespace has some guidance for adding and removing DNS records: Accessing your Squarespace-managed domain's DNS settings

If you share your domain, as well as the site it should point to, we can give more specific advice.

Unfortunately, this did not work

Facing same problem. Also with google sites. Also after acquisition….

No squarespace in DNS, nada - no - zero

www. Is working fine… just https:// does not work 

can i see you guy's dns settings? I am facing the same issue but i am not able to access the webpage at all as it auto redirects to https://

I removed all dns settings except for TXT records and the squarespace defaults and cname and www

Same issue here, any fixes? 

To anyone still struggling with this, I just sorted it.

Go on DNS settings and remove the squarespace defaults - press the delete button.

You may need to readd your configs

This is a joke. The website was created on squarespace but the domain was originally from Google. Now my website suddenly doesn't work at all and there's no support from Squarespace. What a scam. If this isn't sorted soon why would anyone continue to use squarespace? 

Unless you provide your domain URL and exactly where your website is hosted, we cannot possibly help you from here. 

I am having the same problem. I have gone through all the guides and connected to customer service, but no resolution. I still get this message on my site: We are under construction. Please check back for an update soon 

I have a Squarespace site and a Squarespace domain - http://www.kerryharrison.io - according to the dashboard. Can anyone help, please? Thanks.

I am still having this same issue. All the domains I already owned when the transfer to Squarespace took place are working correctly. This is happening with the first domain I purchased through Squarespace.

Frustratingly, even setting up a 301 redirect to the default Google Sites URL ( sites[dot]google[dot]com[slash]whatever ) doesn't work... unless I type "www" first, or "/home" after the domain, it takes me to the construction page.

This is a problem, because the site was included in a mailing that arrived at people's homes today, and it's not working.

You probably need an A record for the site. I might be able to tell you if you posted the domain. I don't mean to criticize but I don't understand why so many folks post here on the forums that they are having a domain problem but don't post the domain. We can't check it if we don't know what it is. 

I'm having the same problem with my URL chambleeinteract.com. I have no idea how to fix this. 

KerryHarrison

Can you manage the domain, by that access the DNS settings in the domain panel?  If so,  delete the first two A records with the IP addresses 198.49.23.145 and 198.49.23.144 which point to the parking page.  If that does not bring your site up disconnect the domain and re-connect it using the domain I own option. 

I am having a similar issue for my site: rossnwwatergardens.com. Everything is with SS, and I am using the SS default dns settings

15 minutes ago, Headz77 said:

I am having a similar issue for my site: rossnwwatergardens.com. Everything is with SS, and I am using the SS default dns settings

The default settings did not load correctly. If you use www.rossnwwatergardens.com your site comes up but not without the www. That is because you also have the wrong A record. It is the first one and it has the address. 198.49.23.145 which is the under-construction parking page. That A record needs to be deleted. Let me know if you don't see that record in your DNS management. 

15 minutes ago, derricksrandomviews said:

The default settings did not load correctly. If you use www.rossnwwatergardens.com your site comes up but not without the www. That is because you also have the wrong A record. It is the first one and it has the address. 198.49.23.145 which is the under-construction parking page. That A record needs to be deleted. Let me know if you don't see that record in your DNS management. 

Thanks for that info, but it doesn't appear that you can delete just one of the default records- it all is all or none. So I need to remove the presets and then manually add the ones I want? That doesn't seem right so maybe I am missing something?

Delete the defaults and reload them using the default button. Make sure that the .23 address does not reload. You don't have any txt or Mx records to worry about. 

59 minutes ago, derricksrandomviews said:

Delete the defaults and reload them using the default button. Make sure that the .23 address does not reload. You don't have any txt or Mx records to worry about. 

Deleted and then added multiple times, no change. (Fixed now, don't know why)