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Error Message when editing

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I keep having a message pop up - "something went wrong. Please refresh the page to try again" on several sections on every page when I click edit in the top left. Has anyone seen this before? HUGE ISSUE because I can't launch this new site, edit any page, or edit the mobile site. Refreshing does not work. Different browser does not work. Logged out/back in/turned off computer etc. HELP!!! I'm currently editing a new website design in not linked pages so the current site still remains live, but I need to launch the new site this week. The only other things I've done today that I can't imagine affecting this are: linking the correct domain and using a squarespace lightbox plugin. 

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Spent a while on chat, and she said she'd email me with further information! Just got this:


Hello again Brooke, 
Thank you for reaching out to Squarespace, my name is Jade and I'll be happy to assist you. We previously chatting earlier today and I wanted to send a follow-up on the issue regarding your page sections displaying an error message on your site.
Thank you for reporting this behavior. I can confirm this is related to an issue with our page editing system on our end. Our Engineering team is aware of this issue, and they’re currently working toward a fix.

We’re unable to offer a timeline for resolution, but I can assure you that we’re working to have this resolved as soon as possible.

We'll follow up in this ticket as soon as we have any updates.

Please let me know if there is anything else we can answer for you - we're here 24/7 and always happy to help!

Jade D.

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  • Solution

Just got another reply:


Hello again Brooke, 
I can confirm that the issue with our page section editing has been resolved. We appreciate your patience as we worked toward a solution. Moving forward, you shouldn’t notice this behavior.

If you encounter any other issues or have more questions, please let us know.
Let me know if there is anything else we can answer for you - we're here 24/7 and always happy to help!

Jade D.

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