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I cannot cancel Google Workspace Subscription by Squarespace frontend issue!!!

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Posted

I'm going to cancel Google Workspace Subscription at menu

Setting > Billing > Subscriptions > Google Workspace

and website crashed by the following frontend errror
 

Error: Minified React error #200; visit https://reactjs.org/docs/error-decoder.html?invariant=200 for the full message or use the non-minified dev environment for full errors and additional helpful warnings.

How can I cancel the subsciption without going to this page or pypass the error.

I contacted the customer service and it's useless.

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Posted

I have the same issue. I got a google workspace update because the info is confusing. It said I had to upgrade to add more users - wich I did. Now I would have to pay more for each user. So I want to cancel the subscription. But it doesnt work. It's not possible to click on the final cancellation button. 

Is Squarespace even monitoring this forum? The issue seems to be persistent...

Also, I am in an endless loop with support pages not able to reach out to anyone.

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Posted

Hi @SarahMagda, thank you for posting here.

Squarespace doesn't track bug reports or feature requests in the Squarespace Forum, as noted in section 7 of our Forum guidelines.

That said, this question will require some troubleshooting, so we’ll be creating an email ticket on your behalf for our Customer Support team to assist. 

For any others experiencing billing issues for a Google Workspace account managed through Squarespace, please reach out to our Customer Support team directly, here:

https://support.squarespace.com/hc/requests/new#choose-topic

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