Jump to content

Custom domain website listed as malicious/phishing

Recommended Posts

Hi, our website is hosted on Squarespace, and connected to our custom domain. In the last month it has been blocked for some of our team members due to malicious/phishing warnings. Currently it only works for some team members but not all of us.

According to virustotal graph it appears that one of the public DNS IP ( from squarespace is detected as malicious. The IP address comes from here https://support.squarespace.com/hc/en-us/articles/205812378-Connecting-a-third-party-domain-to-your-Squarespace-Site#toc-step-6---add-the-a-records

We believe it's a false positive. Is this something squarespace can help fix?

Custom URL: https://www.seonhealth.com/


Link to comment
  • Replies 4
  • Views 1.4k
  • Created
  • Last Reply

Top Posters In This Topic

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Link to comment

Webroot anti virus software, part of Open Text, blocks all Squarespace websites because the generic Squarespace IP and are marked as hosting malicious content, spoofing websites, or even a botnet. Webroot software is used by millions of people, who are now unable to visit any Squarespace website. As Webroot actively shares this information with other security providers, the impact of this will only grow. Can Squarespace please take action and protect the reputation and availability of all Squarespace domains and actively reach out to security providers blocking them?

Link to comment

In my opinion, redirecting this topic under "custom domain" does not reflect the seriousness of this issue. In fact, is does not have to do anything with a custom domain. The issue deals with the generic Squarespace IPs.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.